Frequently Asked Questions

How long will it take for my order to reach me?

All Liza Jane Originals are made-to-order and will ship within our 3-week production period. Pieces from our Vintage Edit will ship within 3 business days of purchase.

Do you offer international shipping?

We do not offer international shipping at this time.

How can I track my order?

When your order is fulfilled and shipped, you will receive an email confirmation with tracking information.

Can I return or exchange my items?

"Each Liza Jane piece is made with love and care, just for you — which means all sales are final (this applies to all items on the website). If you’d like to see extra photos or details before purchasing, please reach out to hello@lizajanenyc.com
— we’re always happy to help you feel confident about your sparkle."

I want to order a piece but I want a different metal, is this possible?

Yes! Just shoot us a message and we can put together a custom quote for you in your metal of choice.

What Is 14k Gold Vermeil?

Gold vermeil is made by plating sterling silver with a thick layer of real gold. To be considered vermeil, the piece must have a sterling silver base and a gold layer that is at least 10 karats and 2.5 microns thick. This creates a more durable and affordable alternative to solid gold, offering the look of gold with the quality of precious metals for both the base and the plating.

What is lab vs natural diamond?

Lab-grown and natural diamonds are identical in chemical, physical, and optical properties, but differ significantly in origin and cost.Natural diamonds form over billions of years deep in the Earth, making them a finite resource that retains value over time and is more expensive.Lab-grown diamonds are created in a controlled lab setting within weeks or months using processes like HPHT or CVD, making them a more affordable alternative with a lower environmental impact.

Are the stones natural?

At Liza Jane we use all natural colored stones, with the option of Lab or natural for diamonds.

I am unsure of my ring size, how do I figure it out?

We recommend going to a local jeweler to get your finger sized. If this is not possible, please find an at-home solution HERE.

How to care for my Liza Jane piece?

A little love goes a long way!Your Liza Jane jewelry is crafted with care—whether she’s sterling, vermeil, or gold.To keep her gleaming:

✨ Avoid moisture, sweat, and sprays.
✨ Store her in a cool, dry spot (a jewelry box or pouch is perfect).
✨ Give her a soft-cloth polish when she needs a pick-me-up.

Accessibility

As gold prices soar, I want the joy of fine jewelry to stay as bright and accessible as ever. That’s why, alongside our 14k gold classics, you’ll find glittering treasures in sterling silver and gold vermeil too. I love gemstones and believe their magic should twinkle for everyone — no matter the metal. ✨ So go ahead… pick your sparkle and let the compliments roll in.

What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, Apple Pay, Google Pay, and ShopPay.

Didn't find your answer?

Please email hello@lizajanenyc.com for any questions, comments or concerns